Frequently Asked Questions

Shipping

How does shipping work?

It takes about 2-4 business days to get your order ready to ship. I use the USPS for shipment of meal and flour, as this is about the best shipment option that I've come across. There is a flat rate option for shipping boxes that weigh less than 5 pounds which is $7. There is a second flat rate option for shipping boxes that weigh more than 5 pounds but less than 10 pounds for $9. The third flat rate option is for shipping boxes that weigh more than 10 pounds but less than 15 pounds for $13.  Otherwise, there is the option for the cost of the shipping to be calculated at checkout. I recommend checking the calculated cost against the flat rate option and choose the best one.

Once your order has been shipped, you will receive a confirmation shipping email letting you know your package is on its way. A tracking number will be included with this email. You can view our shipping policy in more detail here: https://arbaughfarm.com/policies/shipping-policy

Do you ship beef products?

No, I don't. Beef products are frozen and the cost to ship such items is quite expensive. If you wish to purchase beef, I would encourage you to come visit the farm store in person or meet me at one of the local farmers markets I attend. Contact me directly to inquire about availability. I apologize for the inconvenience. 

Do you ship outside the United States?

Unfortunately, no we do not ship outside the United States. Any orders placed by individuals who reside outside the United States will have their ordered cancelled and payment refunded. 

Christmas Orders Information

If you are ordering anything that is intended as a Christmas gift, you need to order no later than December 10th. Orders made by this date should get to you in time to place under the tree. I am unable to guarantee orders will arrive by Christmas. I promise to package your order and ship it timely as well as providing a tracking number. However, once the package is in the hands of the USPS, your package becomes the USPS's responsibility. Any questions regarding shipping time and status should be directed to the USPS. Any orders placed on or after December 10th are not guaranteed to arrive before Christmas, even if you pay for expedited shipping. 

Checkout & Payment Info

What forms of payment do you accept?

When purchasing from the online store you can use pretty much any major credit card. If you are purchasing any product directly from me here at the farm (offline, that is) then you can use credit card, cash or check to fulfill your payment. 

Do I have to create an account to make a purchase?

No, you do not have to create an account. The checkout process is designed as a guest checkout. I don't want your personal info because I wouldn't know what to do with it. 

Refund Policy & Exchanges

Do you offer refunds?

Yes, if you are not happy with your purchase you can request a refund within 30 days of receiving your item. To request a refund, just send us an email to sales@arbaughfarm.com. You can read more about our Refund Policy here https://arbaughfarm.com/policies/refund-policy 

What about returns or exchanges? Can I do that?

You can return an item if it is unopened, unused, and in its original packaging.  If you are not happy with your item, we will gladly refund your money. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can read more about our Refund Policy here https://arbaughfarm.com/policies/refund-policy 

In-Store Pick Up 

Do you offer on-Farm pickup?

Yes! You can skip the shipping fees with free local pickup at The Farm. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 3:00p - 6:00p on Monday, Wednesday and Friday. Please have your order confirmation email with you when you come.

I've placed an order for pick up and its ready. What do I do?

The store is the farm. I'll have your order bagged/boxed and ready for you. Please bring your order confirmation with you just to make sure I didn't leave anything out. The farm is in a rural area, but it's not too hard to find. Pick up instructions will be provided with your order. 

Where can I buy your products?

In addition to this website, I sell directly at farmers markets

• Alderson Farmers Market on Tuesday's
• White Sulphur Springs Farmers Market on Thursday's

I also sell through these retail outlets

• Amy's Market in Lewisburg, WV
• Kittles Hardware in Union, WV
• Fresh Start Market in Summersville, WV
• Grandview Country Store in Grandview WV. 
• Primitive Goods, Ronceverte, WV
• New Roots, Fayetteville, WV

Do you wholesale your products?

Yes, I do wholesale my ground cornmeal, grits and flours. You can order retail packs for your store shelves or I can bulk pack ground product into larger bags if you are a baker/chef.

I typically require about two weeks to get a large wholesale order together. I can work with you to arrange delivery or pick up of the product(s). For wholesale pricing and other options, please contact me directly. 

Do you participate in any festivals or shows? 

Sure do! I am a regular at the Winter Blues Market that happens in Charleston, WV in February every year. I have attended the Arts & Crafts Fair at the Pumpkin Park in Milton in April. I have participated as a demonstration vendor at the Autumn Harvest Festival in Union, WV. I've been a vendor at the Dandelion Festival in White Sulphur Springs, WV. I'm always happy to get out and participate in festivals. I do try to book festivals well in advance, since my schedule stays busy. 

Where do you source your grain?

I grow heritage non-GMO grains here on the farm and I also purchase grain from local farmer friends who share my interest in sustainable growing practices and producing the highest quality product possible. 

Are you always so busy?

Yes! And How! I am very busy with all the work required on the farm as well as meeting all the various obligations I have. I do my very best to keep up with everything and endeavor to serve my customers to the best of my ability. 

My question isn't listed in the FAQ's

If you have a question that isn't listed here, please do not hesitate to contact me. Just pop over to the Contact us page and send me a message. I'll do my best to respond timely.